Working as a group – committing as individuals
The values of the Encevo Group are shared principles that go beyond business catchphrases. They determine what we do in our day-to-day professional life and embody our attitude towards our work, our colleagues, our customers and everybody we interact with in our work.
RESPECT
We value our colleagues, our employer and all those we interact with as part of our work. We care for tomorrow and manage resources efficiently and responsibly. This is part of our contribution to a successful energy transition, a secure energy supply and a world worth living in for future generations.
TEAM SPIRIT
We work together and are aware that the skills and the experience of each single person are key success factors. We are a reliable partner for our customers and our other stakeholders in all energy-related areas.
COMMITMENT
We are proud to be part of Encevo Group and we identify with our company. We are ambitious; we show initiative and courage to reach our goals. We constantly expand our knowledge and take an innovative approach.
EXCELLENCE
We are dedicated and feel responsible for the success of the group. We constantly seek to improve, are results-oriented and act in a sustainable way to deliver service excellence to our customers.
Driven by what we do – inspired by how we do it
We firmly believe that the sustainability of a company is not only determined by what it does but also by how it behaves. Being a leading player in our sector and our geography, we provide individuals, businesses and entire communities with the energy they need to fuel their projects and parts of their life. They rely on us and we must prove that we deserve their trust.
By adopting an integrated approach to the economic, environmental, ecological and social dimensions of our activity, we seek to create stable long-term relationships with all customers. These are based on quality of services rendered, innovative products, and reliable and sustainable energy supply. But they are also based on our commitment to the highest standards of legal and ethical behaviour in all our activities.
Our group is working hard to justify the confidence of our employees, customers, business partners, stakeholders and all those we interact with as part of our work. We need to be responsible and reliable, which of course includes complying with all laws and regulations. But we must also strive to go further when it is fair, relevant and possible. Service availability and reliability, transparent governance, fair procurement practices and respect for privacy are essential topics for the Encevo Group.
For further information, please download our Corporate Governance Charter.
Who can use our whistleblowing channel?
Employees including former employees, trainees and persons involved in a recruitment process or other pre-contractual negotiations. It is also open to self-employed persons, employees of contractors, subcontractors, or suppliers as well as shareholders and Board members.
Our whistleblowing channel allows you to raise a concern anonymously if you rather prefer to do so.
What the whistleblower channel is intended for?
This Whistleblowing channel is exclusively intended for reporting information obtained in a professional context dealing with the Encevo Group in relation to any acts or omissions which are unlawful, or which could conflict the object or purpose of applicable laws, including human rights violations and serious ethical concerns.
Please note that harassment is excluded as it is subject to specific legislations.
Protection against any form of retaliation
The person who will have submitted such information will be protected against any form of reprisals. To benefit from this protection, the person must have had reasonable grounds to believe that the information was true at the time when it was submitted.
All reports in scope will be properly investigated and treated confidentially. You shall receive an acknowledgement of receipt within 7 days after having submitted your report and feedback shall be given to you in a reasonable timeframe, not exceeding 3 months.
How to report ? Click here!
Fill out the form (you can leave a written report and/or a vocal message) and make sure you SAVE your password.
Follow-up on your report and exchange information on the secured platform using the password to access.
Please note that you request a meeting through the tool in case you would prefer to make a report verbally in a physical meeting.
More information on the whistleblowing process including data protection principles is contained in the information notice.
More information on the external whistleblowing channels can be found here.
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Pour plus d’informations ou pour faire un signalement, veuillez cliquer ici.
Informations sur les canaux externes.
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Für weitere Informationen oder eine Meldung abzugeben, klicken Sie hier.
Informationen über externe Meldeverfahren.
Our Supplier Code of Conduct is one of the many elements of the Group’s commitment to sustainability in its purchases. As part of this code of conduct, the Encevo Group defends the fundamental principles of sustainable development with its suppliers, subcontractors and service providers. We decided to use the UN Global Compact Principles (https://www.unglobalcompact.org/), which is considered a worldwide best practice for CSR-engaged companies to align their operations and strategies with ten universally accepted principles in the areas of human rights. employment, the environment and the fight against corruption.
To guarantee sustainable competition and transparency of our procurement process, our major purchases will now be handled through : www.procurement.lu .
Woven into our local communities
As a company, we influence the lives, work and environment of people living around us. As a group, we are expected to behave as responsible members of our communities. Each of our decisions and actions must justify the confidence of our employees, customers, business partners, stakeholders and all those we interact with.
We are conscious of the direct and indirect consequences of our activity and as a result, we are fully committed to act responsibly and to be a trustworthy reliable partner at international, national, regional and local level.
Wherever we operate, we commit to make sustainable investments, pay taxes, work with local companies and partners, and offer employment opportunities. We are dedicated to clear guidelines that represent the framework of our corporate and social responsibility. Since 2015, Encevo and the main entities of Encevo Group are certified as “entreprise socialement responsable” (socially responsible company) through the ESR label awarded by National Institute for Sustainable Development and Corporate Social Responsibility (INDR).
Over the years, we have supported numerous projects and NGOs. One major tool for these initiatives is the Fondation Enovos. Please refer to our most recent annual report in order to discover the projects and initiatives we are honoured to support.
For more information on our commitment to human rights in our own operations, our supply chains, and in the communities in which we operate, please refer to our Human Rights Policy.
Please do not hesitate to get in touch with us for CSR-related matters or issues related to human rights: csr@encevo.eu
Our Encevo Sustainability Plan with detailed reporting can be found in our integrated Annual Report 2023.
Helping to lead the energy transition
As awareness of climate change steadily increases, businesses and countries alike are stepping up their CO2 reduction plans. For Encevo, protecting the environment is an overall concern and the group is actively committed to the reduction of energy consumption and the increase of renewable energy in order to reduce resource use and emissions of greenhouse gases. More details can be found in our Environmental Policy.
Sustainability is a key preoccupation for our group. It is a top priority of our management and we try to involve our people on all levels of the strategy building process and the operational rollout. Our Sustainability Policy sets a clear framework for taking responsibility for coming generations by contributing to sustainable development.
Encevo clearly sees itself as a driving force, and a reliable partner for its customers, in accelerating the deployment of renewable energy and increasing its share within the energy mix in Luxembourg and the Greater Region. Since the energy transition requires a systemic and collaborative answer, Encevo Group strives for an intense collaboration in the Greater Region to address the upcoming energy challenges.
In this context, the Encevo Group joined the European Clean Hydrogen Alliance. As this alliance intends to be an important element helping decarbonization and supporting climate neutrality, it is part of our commitment to a sustainable energy transition. We believe that it can play a role in this path and by signing this declaration, we want to contribute to the European objectives of reducing greenhouse gas emissions. With the alliance, the European Union wants to build its global leadership in this domain, to support the EU’s commitment to reach carbon neutrality by 2050.
Our Encevo Sustainability Plan with detailed reporting can be found in our integrated Annual Report 2023.
